TLC provides on-site equipment service for all TLC equipment and most makes and models of precision glass scribing equipment.
Toll free USA & Canada: +1 866 TLC-INTL (852-4685)
World Headquarters: +1 602 866-8208
Ernie Linden - GSM (global): +1 602 332-8208
Larry Linden - GSM (USA): +1 602 358-9209
The Gen-3 TLC Phoenix-600® and TLC Summit Gen-5® field track records are excellent, proving TLC's equipment is ruggedly built for high-reliability performance and full production uptime, providing it is kept clean and maintained according to the Factory Operation/Maintenance Manual.
Simple troubleshooting many times can be accomplished via e-mail, fax or phone, restoring equipment to full production capacity in a short time.
Replacement Part Shipment: LLinden@TLCInternational.com
Domestic: Overnight or next day.
International: 2-3 days, depending on country location and customs processing.
On-site Technical Service:
Domestic: 1-2 days, depending on distance required to travel.
International: 3-4 days, depending on country location and customs processing.
A note of caution: ANY change in mechanical or software design negates the factory warranty.