TLC provides on-site equipment service for most makes and models of precision glass scribing equipment.

Phoenix, Arizona USA MST Time: December 5, 2008, 2:02 am MST

Toll free USA & Canada:  +1 866 TLC-INTL (852-4685 )

World Headquarters:  +1 602 866-8208

Ernie Linden -  mobile (Global):  +1 602 332-8208

Larry Linden - mobile (USA):  +1 602 510-8982

KK (Neal) Ang - mobile (Singapore):  +011 65 6259 2957

KK (Neal) Ang - mobile (China):  +011 86 136 8268 9036

Keith Kwang Hoon Park - mobile (Korea):  +011 81 17 765 7393


The TLC Phoenix-600^® field track record is excellent, with only one major failure since the first machine was shipped in February 2001 -- and that was determined by the part supplier to be resultant from a material flaw, not design or equipment failure. The next day, TLC provided on-site service and the customer was back in production that afternoon. 

The TLC Phoenix-600^® is ruggedly built for high-reliability performance and full production uptime, providing it is kept clean and maintained according to the factory Operation/Maintenance Manual. 

Simple troubleshooting many times can be accomplished via e-mail, fax or phone, restoring equipment to full production capacity in a short time.

Service: 

Replacement Part Shipment:

Domestic: Overnight or next day

International:  2-3 days, depending on country location and customs processing.

On-site Technical Service:

Domestic: 1-2 days, depending on distance required to travel.

International:  3-4 days, depending on country location and customs processing.

A note of caution:  ANY change in mechanical or software design negates the factory warranty.